Start here
Selected work
Case studies
What the problem was, what we decided, and how it went after launch.
Introducing Subscriptions
Pricing and packaging for a B2B software that had always been free.
Trip Planner: helping dispatchers maximize their profit per mile
Route optimization, empty-spot detection and load alerts, built into the trip a dispatcher was already planning.
Custom Order Management
A configurable order grid, Saved Views and Custom Fields that let each carrier set up its order list for the way it works.
Blog
Articles for fellow product managers
Starting with the principles behind how I work. Teardowns, experiments, and shorter thoughts come next.
Principles
·
3 min read
Users give AI a chance once the problem hurts enough
Before asking users to hand over control, understand what a manual task costs them and their risk tolerance. Help them try the agent, be transparent about its limits, and promote the control levers.
Principles
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4 min read
Bring engineering what users have already tested
Faster coding puts more responsibility on the PM. Test concepts with users before grooming so engineering can build with confidence.
Principles
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7 min read
Finding opportunities with techniques that check each other
Every way of finding opportunities has a blind spot. A signal is worth pursuing once a second technique, with a different blind spot, points the same way.